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Build the future with our visionaries.

Compliance & Legal Program Manager

Superhuman

Superhuman

Legal, Operations
North America · South America
Posted on Thursday, August 31, 2023

SUPERHUMAN 👉

Our customers get through their inbox twice as fast; many see inbox zero for the first time in years.

Come shape the future of email, communication, and productivity!

BUILD LOVE 💜

At Superhuman, we deeply understand how to build products that people love. We incorporate fun and play; we infuse magic and joy; we make experiences that amaze and delight.

It all starts with the right team — a team that deeply cares about values, customers, and each other.

CREATE MASSIVE IMPACT 🚀

We're not solving a small problem, and we're not addressing a small market. We're going after email; the one activity that consumes more of our work day than any other.

DO THE BEST WORK OF YOUR LIFE 🌟

We have created the frameworks for how to build product market fit and redefined the narrative of how to onboard customers successfully. We have shown the world it’s possible to build a premium productivity brand. Our investors include Andreessen Horowitz, First Round Capital, IVP, Tiger Global Management, Sam Altman, and the founders of Gmail, Dropbox, Reddit, Discord, Stripe, GitHub, AngelList, and Intercom.

Our latest financing was led by IVP, and we welcomed Ajay Vashee to our board. Our prior financing was led by Andreessen Horowitz, and we welcomed Marc Andreessen and David Ulevitch to our board.

This time, we’re swinging beyond the fences and fundamentally rethinking how individuals and teams should collaborate. We are building a household brand and a worldwide organization. We are here to do the best work of our lives, and we hope you are too.

As a Compliance & Legal Program Manager, you will play a pivotal role in maintaining and evolving our compliance program, supporting our customers’ compliance needs, and reviewing all customer and vendor contracts. A successful candidate will collaborate with cross-functional teams to maintain a culture of compliance excellence and address customers’ needs.

ROLE 👩🏽‍💻👨‍💻

Lead our annual SOC audit and manage our compliance program

  • Support Superhuman business and EPD teams to maintain their security and compliance posture in accordance with regulatory requirements (SOC).
  • Lead our annual SOC 2 audit and validate on-going compliance of policies and ensure that controls are operating effectively.
  • Manage our compliance management platform and monitor remediation efforts and validate closure by reviewing relevant evidence.

Support our customer’s compliance needs

  • Support Customer teams by working with customers to address security and compliance concerns.
  • Partner with our Sales team and support sales efforts by engaging with prospective customers to answer questions and fulfill procurement requirements.

Review vendor and customer contracts

  • Review all customer and vendor contracts to ensure contracts comply with applicable laws, industry standards, and internal compliance policies.
  • Engage in contract negotiations with customers, vendors, and partners to protect the company's interests and evaluate the compliance practices of these third-parties, all while fostering positive relationships.
  • Serve as a knowledgeable resource on contract-related matters and collaborate with stakeholders to ensure timely redlines and amendments.

SOUND LIKE YOU? 🙌

  • Experience:
    • You have 6+ years of related work experience in Legal, Regulatory, Risk and Compliance or relevant Compliance roles in the SaaS or technology industry with 1 - 2 years experience supporting and driving SOC readiness and audit (e.g. control documentation review, audit evidence upload, supporting audit walkthroughs with auditors, etc.).
    • Alternatively, you have a JD and 3 years of related work experience in Legal, Regulatory, Risk and Compliance or relevant Compliance roles in the SaaS or technology industry with 1 - 2 years experience supporting and driving SOC readiness and audit (e.g. control documentation review, audit evidence upload, supporting audit walkthroughs with auditors, etc.).
  • Leadership: You have a track record of developing compliance policies and processes and have successfully completed a SOC 2 audit.
  • Delight and Empathy: You understand human behavior and develop targeted strategies with this in mind. You enjoy creating delight and moments of pleasant surprise.
  • Remarkable Quality: You produce work that is striking, worthy of attention, and a contribution to the state of the art.
  • Entrepreneurial: You like to spin up new initiatives and new approaches to solve problems. You work very hard, no matter how successful you have been.
  • Excellent Communicator: You're able to distill complexity into clear and concise messaging.
  • Data-driven: You know how to define, measure, and manage sales funnel metrics.
  • Strategic: You can run balanced strategies with both short and long-term investments.
  • Relationship Builder: You place a high value on building strong relationships internally and externally.
  • Grit: You persevere towards challenging goals which may take months or years
  • Growth Mindset: You embrace challenges, welcome feedback, and believe you and others can always grow.
  • Ownership: You accept full accountability and take initiative to find solutions to achieve results.
  • Proactive Positivity: You move on from challenges stronger and happier and bring care and intention to how your words and actions make others feel.
  • Location: We're open to you joining us in our San Francisco office or from a home office anywhere in the United States.

SALARY INFO 💸

The Compliance and Legal Program Manager role may span a range of experience and expertise. Through our interview process, we will review your background, local market data, and use a mix of assessments to determine where you fall in our range.

Our starting salaries for this role range from $165,000 - $185,000. The salary range does not reflect total compensation, which includes base salary, benefits, and company stock options.

We are open to candidates in the US, Canada, or Latin America. We take a locally informed approach to non-US based compensation and will be able to share ranges based on your country of residence.

BENEFITS 🎁

Taking Care of Your Future 🙏

  • Medical, dental and vision insurance: 100% coverage for you, 75% coverage for all your dependents.
  • Voluntary insurance: short-term disability, long-term disability, and life insurance.
  • 401(k) plan (we match 75 cents per dollar, up to 4% of your salary).
  • Free access to Northstar, a financial wellness platform that provides financial advisors + personal finance tools.

Generous Time Off 🏝

  • Take as much vacation as you like!
  • 13 additional company holidays, plus your own Care Days, Flexible Holidays and a company-wide Winter Break.
  • Generous parental, caregiver, healthcare, and compassionate leave policies.

Investing in Your Growth ✍️

  • $3000 per year towards your professional development.
  • Free access to Calm and Taskhuman.
  • Allyship education program to help build your best self.

Setting You Up For Success 🧑🏻‍💻👩🏾‍💻

  • Custom MacBook Pro.
  • $1000 budget for workstation setup.
  • $60/week for your lunches, groceries, or whatever nutrition you need to stay fueled up!
  • Flexible spending accounts for commuter costs, dependent care, and healthcare expenses.

At Superhuman, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.