Build the future with our visionaries.

People Partner, Customer Support



People & HR, Customer Service
Plano, TX, USA
Posted on Thursday, July 4, 2024

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

  • Integrity: Always operate with honesty and transparency so we earn the trust of our clients.
  • Courage: Demonstrate the courage needed to take on a broken industry and continuously improve what we offer to optimize health outcomes.
  • Together: Foster a collaborative and inclusive environment that values teamwork, respect, and open communication, and encourages creativity and diversity of thought.

Job Summary:

The People Partner role will be responsible for partnering with leaders within the Company’s Customer Support organization to support and navigate the complexities of a dynamic, technology-driven, and rapidly-growing company as we scale.

Duties include providing our team members and people leaders with Human Resources support in all aspects of the employee life cycle. This role will require you to roll up your sleeves and engage on a hands-on basis. This role will partner with the team members in the People Team on new key HR initiatives and strategy to support the Company’s overall business

What you will do:

  • Be a trusted advisor, providing support from people leaders to the employees
  • Be a culture champion, and help infuse our company's values and mission into everything we do
  • Coach and influence managers on how to build and manage an amazing team
  • Provide business leaders with data, findings, and recommendations of client organizations' "health" by assessing trends in performance, span of control, employee engagement, manager feedback, attrition and turnover, etc
  • Partner with business leaders to provide the strategic guidance talent management, employee engagement, employee relations, and other key people initiatives
  • Provide day-to-day employee performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions)
  • Collaborate with other People functions (Talent Acquisition, People Operations, Learning & Development, etc.) in the design and implementation of People programs to attract, retain and promote a diverse and inclusive workforce
  • Facilitate the adoption and education of HR policies and practices within the company
  • Build credibility and trust among employees; resolve employee concerns with compassion and follow-through
  • Regularly handle critical, highly sensitive and confidential employee relations matters
  • Work closely with our team leads, some of whom are first-time managers, to help them be effective leaders within the organization

What you will bring to SmithRx:

  • 5+ years of progressive HR experience with proven success in partnering with leaders in customer service/ call center operations
  • Bachelor's degree or equivalent in Human Resources, Business, Management, Organization Development or related field required. Experience at a rapidly growing startup is highly desired
  • Experience supporting hourly employee client groups is required
  • Strong track record of building trust and credibility - will act as a trusted advisor to employees and management
  • Expertise in navigating and resolving complex ER matters, including leaves, ADA etc.
  • Effective communication, interpersonal and consultative skills - specifically with management and senior leaders
  • Proven ability to handle sensitive and confidential information with discretion
  • Intrinsic knowledge of the key functional areas of HR (talent acquisition, benefits administration, employee relations, compliance, learning & development, and payroll)
  • Sound judgment and problem-solving skills
  • A ‘get it done’ creative attitude and an ability to seek out and implement novel solutions to meet a growing, dynamic, and ever-changing environment
  • Ability to work independently, manage multiple projects simultaneously, be flexible, detail oriented and able to prioritize

What SmithRx Offers You:

  • Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
  • Flexible Spending Benefits
  • 401(k) Retirement Savings Program
  • Short-term and long-term disability
  • Discretionary Paid Time Off
  • 12 Paid Holidays
  • Wellness Benefits
  • Commuter Benefits
  • Paid Parental Leave benefits
  • Employee Assistance Program (EAP)
  • Well-stocked kitchen in office locations
  • Professional development and training opportunities