Build the future with our visionaries.

Enrollment Operations Specialist



Dallas, TX, USA
Posted on Wednesday, May 15, 2024

About Take Command

Take Command is a start-up on a mission to improve the healthcare system, starting with health insurance. Pragmatically speaking, we help employers reimburse employees for individual insurance instead of offering a traditional one-size-fits-all group plan. We believe this model can empower employees (when they have the right support) to be savvy healthcare consumers and have a transformative impact on the entire healthcare system.

Let’s be honest—health insurance is usually a confusing, frustrating, and even emotional experience for people. We want to fix that with a new model, great technology, and a superior user experience. We have made a great start, but we need your help to fully realize our long-term vision.

Enrollment Operations Specialist

As an Enrollment Operations Specialist, you will support the AutoPay product, which is integral to the success of Take Command. One of your primary duties will be to ensure the data integrity of AutoPay clients, particularly through resolving failed payments and premium discrepancies.

To support data integrity, you should be comfortable synthesizing large sets of data and articulating actions needed. You will have excellent problem-solving skills and a great deal of tenacity. You should enjoy working with numbers and people alike.

Overall, we are looking for someone who is excited to collaborate with the AutoPay team to ensure the success of the AutoPay product.

In this role you will:

  • Help maintain day-to-day operations of the Take Command Autopay product
  • Identify, investigate and address payment discrepancies and failed payments
  • Work directly with carriers to process missing payments
  • Design a process to address missing payments and payment inconsistencies at scale with designated carriers
  • Organize and maintain the data integrity and history for AutoPay client transactions
  • Organize large amounts of Autopay data for analysis
  • Support Expanded AutoPay functionality
  • Assist in management of AutoPay pipeline for triaging & escalating, ensure that SLAs are adhered to
  • Identify opportunities for innovation and scale
  • Develop cross-functional relationships with various teams to help provide education on AutoPay features
  • Function as a subject matter expert for AutoPay
  • Support the management of the contingent workforce

You might be a great fit if you can:

  • Easily navigate between multiple software platforms while paying close attention to detail
  • Work with and understand complex data sets within Excel
  • Think creatively about operational solutions
  • Demonstrate willingness to continuously learn
  • Strong organizational skills
  • A proactive approach
  • Analytical and problem-solving strengths
  • Utilize data to effectively delegate tasks

Working at Take Command

We’re excited to build a team and culture that reflects our values! We offer competitive pay and health benefits to share with this position. Benefits do not apply to 1099 contract positions

  • A generously funded ICHRA for medical, dental, and vision premiums and medical expenses. You get to use our own product and we think that’s so exciting and rare!
  • Unlimited personal vacation in addition to regular company holidays
  • 401(k): 90-day eligibility for 4% match that vests over 4 years with a one year cliff!
  • Access to LinkedIn Learning
  • We have two beautiful offices in Richardson, Texas (City Line) and Austin, Texas (Holly Commons). The kitchen is well-stocked and we've designed the space to have lots of different areas to work--lounge on the couch, stand near your colleague at a kiosk desk or hole up in one of our phone rooms!
  • Paid parental leave for new parents
  • Flexible on where you work – we hope to see you around the office on average 3 days a week especially when white-boarding or building relationships with your colleagues, but you also have the ability to work from home or wherever you'd like when you need to get focus work done.

More About Us

We secured our Series B funding in 2023 and are thrilled to be able to expand our team. Despite being a small startup in a land of health insurance giants, we’re the recognized industry leader for what we do (health insurance reimbursements) and passionate about bringing it to market because we know we can help fix a broken system and improve our clients’ wellbeing and health outcomes.

We’ve been featured in The New York Times, The Wall Street Journal, The Dallas Morning News, and other national healthcare publications and are excited about our growth opportunities.

Take Command knows diversity and inclusion among our teammates is integral to our company’s success and growth. Our vision is to recruit, develop, and retain the best team from a diverse candidate pool.

This has mostly been about us, but we’d love to hear from you--we can’t wait to hear your story!

*Take Command is an equal opportunity employer! We celebrate diversity and are committed to creating an inclusive environment for all employees.