Implementation Manager @ Revi

The Revi Mission 🚀

Revi offers businesses an in-store digital platform that allows businesses to build long-lasting relationships with their customers and allow consumers to digitally interact with any business they walk into. Our product is a beautifully designed in-store self-ordering system where consumers can buy, pay, get rewards, and much more. The data collected is leveraged to improve the ordering experience and attract new consumers. With a fresh round of funding in the bank from top Silicon Valley investors, we are ready to pursue a multi-billion dollar opportunity.

About The Role

Implementation is an essential differentiator for Revi. As an Implementation Manager, you will work with our partners to implement and drive the adoption of Revi’s suite of products. You will leverage deep knowledge of Revi’s products as well as a strong commitment to customer experience.

What You Will Do

Work one-on-one with partners to implement the Revi products they have purchased.

Proactively manage the implementation process end-to-end to achieve partners’ target timelines and goals

Drive adoption of purchased products

Partner with Sales, Partner Success, and Support to ensure seamless hand-offs

Collaborate closely with Product and Engineering to improve and troubleshoot partner issues as well as provide feedback on product enhancements

Support in the development and documentation of processes and best practices

What You Will Need

3+ years of hands-on experience in Implementation and/or Customer Experience at a rapidly growing SaaS company.

Proven project management experience, deploying multiple projects simultaneously in a fast-paced environment.

Stellar communication, presentation, and relationship-building skills along with a deep commitment to driving an exceptional customer experience.

Ability to effectively collaborate with partners across Sales, CX, Product, and Engineering teams

Must have

2+ years experience in a customer-facing position within the restaurant/retail space.

Our Values

• ❤️ Heart: A team that is passionate about what they do, with a heart of giving back.
• 🔨 Impact: Being a versatile team player with an innovative mind and a firm backbone to make an impact on everything they touch.
• 🏆 Excellence: A team committed to excellence in all we do, with integrity and supreme service.

Perks and Benefits of Joining the Revi Team

• Equity package
• Competitive salary, bonus
• Professional development
• Excellent and comprehensive health plans (Medical, dental, vision, etc.)
• Flexible Vacation Policy, Paid holidays
• Organized volunteer events to give back to our community
• Off-sites, events and happy hours
• Compensation: [$70k-$90k]
• 401k