About Juniper Square

Our mission is to unlock the full potential of private markets. Privately owned assets like commercial real estate, private equity, and venture capital make up half of our financial ecosystem yet remain inaccessible to most people. We are digitizing these markets, and as a result, bringing efficiency, transparency, and access to one of the most productive corners of our financial ecosystem. If you care about making the world a better place by making markets work better through technology – all while contributing as a member of a values-driven organization – we want to hear from you.

Juniper Square offers employees a variety of ways to work, ranging from a fully remote experience to working full-time in our physical office in San Francisco or one of our co-working spaces. We invest heavily in digital-first operations, allowing our teams to collaborate effectively across most US states, two Canadian Provinces, and India.

About your role

As a Senior Technical Consultant at Juniper Square, you will be responsible for designing, developing and delivering solutions to our customers during implementation and throughout the customer lifecycle. Your role will be to provide consultation and guidance to customers and internal teams on software usage, process recommendations, and solution proposals.

You'll engage with customers hands-on, partnering with teams across their organization to understand their current ways of working and helping them create more efficient practices. You'll use your product expertise and industry best practices to help customers provide an excellent experience to their investors and transform how they operate.

What you’ll do

• Serve as a technical expert and maintain a deep understanding of customer behaviors, product functionality, and industry best practices

• Strategize and consult with customers to understand their motivations, business drivers, strategic goals, and desired business outcomes

• Design an appropriate adoption plan and execute in a timely fashion

• Structure and lead specific training for customers involving many users with varying skill sets and responsibilities

• Break down complex technical concepts for a wide audience of different stakeholders with a varying degree of technical expertise

• Partner with team members across Project Management, Customer Success, Service and Support to troubleshoot complex issues and drive successful outcomes for our customers

• Collaborate cross-functionally with product development teams to guide Juniper Square’s product roadmap that reflects the voice of our customers

• Work across the organization to create, document and maintain consistent messaging around product and procedural best practices

Qualifications

• Bachelor’s degree or equivalent work experience required

• Minimum of 5 years relevant experience required with 1 year of technical consulting experience preferred

• Effective analysis, interpersonal, written and oral communication skills

• Must be able to communicate with others in a concise, persuasive and professional manner

• Led client-facing meetings and presentations with multiple attendees of various levels, including executives

• Must be creative and work well as a member of a team to drive decision making

• Ability to identify areas for improvement and propose solutions to generate efficiencies

• Performs under minimal supervision and can work independently

• Experience working with enterprise customers in the investment management industry preferred

• Technical experience working with API implementations preferred

• Openness to travel to meet with customers or team members as needed

At Juniper Square, we believe building a diverse workforce and an inclusive culture makes us a better company. If you think this job sounds like a fit, we encourage you to apply even if you don’t meet all the qualifications.

Compensation

Compensation for this position includes a base salary, bonus, equity, and a variety of benefits. The U.S. base salary range for this role is $95,000 - $115,000. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. Your recruiter can provide further details.

Benefits include:

• Health, dental, and vision care for you and your family

• Life insurance and disability coverage

• Mental wellness coverage

• Fertility and growing family support

• Flex Time Off in addition to company paid holidays

• Paid family leave, medical leave, and bereavement leave policies

• 401k retirement savings plan

• Healthcare FSA and commuter benefits programs

• Allowance to customize your work and technology setup at home

• Annual professional development stipend

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