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Customer Success Manager



San Francisco, CA, USA
Posted on Friday, October 27, 2023

About Us

We are a fast-growing SaaS startup, specializing in business text messaging. Our mission is to empower businesses to engage with their customers over messaging. With a founding team that achieved a successful startup exit to Salesforce and strong backing from leading investors, we have established financial stability and the freedom to shape our own destiny. Our extensive customer base includes thousands of renowned brands such as U-Haul, iRobot,, and Dignity Health. Join our San Francisco Bay Area team to work with customers across industries, cutting-edge technologies, and technical challenges.

Role Overview

As a Customer Success Manager, you will play a crucial role in driving customer satisfaction, retention, and growth. Your exceptional business acumen, consultative approach, and project management skills will enable you to understand customer needs, develop pragmatic solutions, and deliver successful outcomes. Join our small yet dynamic customer success team to make a significant impact on both the department and the company. This position offers exposure to modern SaaS integrations, telecom infrastructure, and diverse use cases.


  • Advocate for largest customers with other teams within Heymarket: Support, Product, Engineering, and Finance

  • Assist Product and Engineering with identifying candidates for beta features, and assisting with beta rollout

  • Assist Sales in identifying expansion opportunities with new departments or strategic use cases

  • Work to ensure successful onboarding of customers in your book of business


  • 2+ years of experience with B2B SaaS, ideally with mid-market

  • Proven ability to work with a large book of business with mostly mid-market accounts

  • Experience using Salesforce and Outreach, or comparable products, internally to track and engage with customers

  • Comfortable thriving in a fast-paced, ambiguous environment, adapting quickly to changing priorities and requirements

  • Technology-minded, with a keen interest in learning and communicating about new processes, workflows, and systems

  • Excellent written and verbal communication skills for effective internal and external communication

  • Self-starter mentality with a bias for action, taking ownership and driving tasks to completion.

  • BS or BA degree