FlowFi's mission is to help founders operate at peak financial performance. We are hiring a Senior Customer Success Manager to help support our customers in being successful on FlowFi.

Responsibilities

• Own overall relationship with assigned customers, from onboarding to QBRs to renewals and upsells
• Ensure retention and satisfaction of all assigned customers
• Help match FlowFi Experts (service providers) with our customers, and troubleshoot areas when they arise
• Prepare for QBRs and customer roundtables
• Report on CS metrics to the Leadership Team, such as NPS, usage statistics, and more
• Own and suggest software tools to maximize the efficiency of our Customer Success Team, such as Intercom

Qualifications

• 3+ years in Customer Success roles at B2B SaaS and/or fintech companies
• Bachelor's degree or equivalent experience
• Strong written and verbal communication skills
• Strong attention to detail
• Demonstrated ability to increase customer satisfaction
• Experience leading small Customer Success Teams preferred