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Head of Product and Experience

Job Functions:
Employment Types:
New York, NY, USA; Remote
Posted on:

Head of Product and Experience - Charter

We are a media and services company designed to transform every workplace. The world of business is at an inflection point. Charter serves as a guide and vital partner to the people who want to take best advantage of this opportunity to catalyze change.

In support of our mission, we are seeking a Head of Product and Experience to join our Product Team. The role will partner with our Head of Engineering and Design Director to develop and deliver Charter’s new research and insights platform.

The ideal candidate will have exceptional organizational, collaboration, and communication skills with prior experience in product management role. You will report to Charter’s CEO.

As a company that values diversity and inclusion, we encourage individuals of all backgrounds and experiences to apply for this position.

What you’ll do

The Head of Product and Experience is responsible for planning, development, and experience throughout the product lifecycle for Charter’s new digital products.

You will lead:

  • Gathering and prioritizing product and customer requirements
  • Defining the product vision
  • Working closely with design and engineering to deliver and iterate upon the product

You will also work closely with other business functions to ensure revenue and customer satisfaction goals are met and that product supports the company’s overall strategy and goals.

Specific responsibilities include:

  • Leads product discovery and development processes, in partnership with design and engineering
  • Define the product strategy and roadmap
  • Deliver market requirements docs and product requirements docs with prioritized features and corresponding justification
  • Be an expert with respect to the competition
  • Develop the core positioning and messaging for the product
  • Work closely with business operations and revenue to:Develop sales tools and collateral Set pricing to meet revenue and profitability goals Deliver a monthly revenue forecast Propose an overall budget to ensure success

Who you are

  • Prior experience as Product Manager or Sr. Product Manager

  • Demonstrated success of either:Developing and launching a product from scratch Oversight over customer-facing dashboards or insights tools

  • An understanding of media and/or SaaS products and best practices

  • Excellent written and verbal communication skills

  • A passion for process and project management

  • Excellent teamwork and collaboration skills

  • Proven ability to influence cross-functional teams without formal authority

Where you’ll work

We are committed to attracting the broadest range of abilities and insights, regardless of where candidates are geographically located. We will consider both fully remote candidates and those within commuting distance of our NYC headquarters who would have hybrid, flexible work arrangements.

Benefits & Perks

  • Competitive and equitable total compensation packages
  • Stock options program for full-time employees
  • 401k with company match
  • Comprehensive medical, dental, and vision insurance
  • Flexible paid time off
  • Professional development and training


We are an equal opportunity employer. We value all aspects of diversity, and do not discriminate based on race, ethnic origin, religion, sex (including pregnancy, gender identity, gender expression, and sexual orientation), age, veteran status, genetic information or disability. We are committed to hiring a diverse team, and fostering a culture of inclusion and belonging.

Interested candidates should apply by sending their resume to

About Charter

Charter is a media and services company designed to transform every workplace. We do this by equipping individuals and teams with research-backed tools and information to effectively create more dynamic and equitable organizations. The world of business is at an inflection point. Charter serves as a guide and vital partner to the people who want to take best advantage of this opportunity to catalyze change. Our offerings include an email newsletter, website, training program, events, workshops, and community. We are just getting started.

To learn more, visit

Our values

Generosity—Our posture at all turns is one of generosity. We believe in treating each other, and anyone with whom we interact with openness, respect, and curiosity, and come from a position of trust, empathy, and collaboration. We believe in creating an environment where everyone can be their full selves, and in directly addressing bias and other obstacles to opportunity. We have zero tolerance for discrimination. Being generous includes embracing being part of a diverse team coming together to make shared vision a reality—our aim is to be both low ego and high ambition.

**Impact—**Our work is propelled by the desire to positively impact how work is done and people relate to one another. This is founded in a moral conviction that all people deserve the opportunity to work with dignity, and a belief that a society where more people thrive at work is one where more people play active roles in their families and communities. Having an impact entails bringing our talents and passion to the work that we do—and striving to further the maximum positive change possible for any effort we put in.

Creativity—The systems under which we live and work are strained and broken—especially in the face of challenges like inequality and climate change—and fixing them requires us to abandon assumptions that business should be approached the way it always has been. We’re better served by pursuing boldness and creativity rather than sentimentality for how things have always been done. When at a fork in the road and we have conviction that the bold and creative path has greater potential, we should take it without hesitation.

See more positions at Charter