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IT Support Specialist

Carrot Fertility

Carrot Fertility

IT, Customer Service
Remote
Posted on Friday, June 21, 2024

About Carrot:

Carrot Fertility is the leading global fertility care platform, serving people of every age, race, income, sex, sexual orientation, gender, marital status, and geography. Trusted by hundreds of multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for employers and award-winning experiences for millions of people worldwide. Whether there is a need for care through fertility preservation, male-factor infertility, pre-pregnancy, IVF, pregnancy and postpartum, adoption, gestational surrogacy, or menopause, Carrot supports members and their families through many of the most memorable and meaningful moments of their lives. With Carrot, you can pursue your possible.

The Role:

Carrot is looking for an experienced IT Support Specialist to join our amazing IT Operations team. The right candidate will be a solid IT all-rounder with a passion for helping up-level people, processes, and systems across the company. You’ll have an entrepreneurial spirit that drives you to create seamless technology experiences for our users around the world.

With this role, we’re looking for a high level of productivity app expertise. You are an expert with Google Workspace, Slack, Confluence, JIRA, etc, and know how to help our users get the most out of their collaboration tools. You’ll also help make sure we have the right set of tools at Carrot. You’ll help make sure we’re efficient with the procurement, management, and inventory of our software and hardware assets.

What we’re looking for:

  • Experienced providing technical support to users in remote and in-office environments
  • Deep expertise with modern cloud productivity solutions: Google Workspace, Slack, JIRA, Confluence. You have advanced knowledge of how to get the most out of these applications
  • Experience managing a suite of saas applications at scale. You have been involved in procurement, license management, and lifecycle management of saas applications
  • Experience with computer asset management and inventory practices
  • Experience running technical trainings for user groups, including onboarding for new users
  • Background with leading MDM platforms, including JAMF and Intune
  • Strong with Mac and Windows systems internals, including user troubleshooting
  • Bent on delivering a seamless user experience

What you’ll do:

  • Oversee the suite of collaboration tooling in use at Carrot and ensure our users have great experiences using the tools we offer
  • Provide expert guidance to users and teams who are in need of collaboration and work management solutions
  • Evolve our practices around Google Drive, Confluence etc such that information is easy to engage with, while also meeting high-security standards
  • Ensure our ITSM practices and tools are best of breed. Offer ITSM expertise as a service to the business
  • Work to improve our procurement and asset management practices for hardware and software
  • Act as an escalation point for the broader IT Operations team for user productivity issues
  • Work with Finance and our CIO to manage budgets and costs for IT spend
  • Work with the broader IT team to provide training, documentation, and learning opportunities

Compensation:

Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. The starting base salary for this position will range from $80,000-$140,000.00. Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience.

Why Carrot?

Carrot has received national and international recognition for its pioneering work, including Best Diversity, Equity, & Inclusion Product from the Anthem Awards, Fast Company's Most Innovative Companies, CNBC's 100 Barrier Breaking Startups, and more. Carrot is regularly featured in media reporting on issues related to the future of work, women in leadership, healthcare innovation and diversity, equity, and inclusion, including MSNBC, The Economist, Bloomberg, The Wall Street Journal, CNBC, National Public Radio, Harvard Business Review, and more.

Carrot is a remote-first company with teams in more than 40 states across the United States and dozens of countries around the world. It has received numerous workplace awards, including Fortune's Best Workplaces in Healthcare, Quartz’s Best Companies for Remote Workers, and Great Place to Work and Age-Friendly Employer certifications. Learn more at carrotfertility.com.