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Member Experience Specialist

Carda Health

Carda Health

Customer Service
United States
Posted on Friday, June 23, 2023

About Carda

Rehab is a pain. So much so that only 10% of qualifying Cardiac and Pulmonary patients attend. At Carda Health, we’ve reimagined rehab. Our program allows patients to complete inspiring, convenient, life-saving therapy remotely.

Who are we?

We are a team of clinicians, data scientists, mathematicians and repeat entrepreneurs. And a few recovering financiers. Our belief is that technology and data, when applied to the right problem, transforms people’s lives and changes even the most entrenched industries. Carda was founded by Harry and Andrew, two friends from Wharton who share a family history of heart disease and experience with poor access to care. We now work with some of America’s largest and top-ranked hospitals and most innovative insurers. We are fortunate to be backed by some of the best investors in the business who have also backed the likes of Livongo, Hinge, Calm, MDLive, and others.


Who are you?

You're energized by the dynamic environment of a rapidly growing startup. Detail-oriented yet capable of aligning tasks with broader company objectives, you're dedicated to enhancing operational efficiency and expanding access to transformative therapies. Your hallmark trait is ownership, driving you to rectify inefficiencies and drive results. Adept at collaboration and communication, you excel in both team management and cross-functional initiatives, achieving outcomes swiftly and effectively.

Position Overview:

As a patient facing Member Experience Specialist, you'll serve as a frontline representative of Carda Health, interacting with physicians for the first time to obtain medical records and referrals. Your role will involve optimizing processes to enhance physician engagement, satisfaction, and overall experience within our clinical program. Working closely with our leadership team, you'll contribute to shaping Carda Health's clinical product as a benchmark for the industry. We seek a candidate passionate about patient care, ready to make a meaningful impact within our multidisciplinary team and contribute to Carda's mission of transforming lives.

In a little more detail:

As our Member Experience Specialist you will:

  • Manage a patient caseload of around 40-50,
  • Onboard patients by handling data entry, ordering packages, faxing & ensuring all necessary clinical documentation is obtained
  • Handle inbound/outbound calls from/to physician offices
  • Assist with referral processing, and arrange follow-up services
  • Update patient accounts
  • Maintain knowledge of and compliance with all organizational policies, procedures and standards
  • Actively participate in creating and implementing improvements to achieve clinical, satisfaction and/or efficiency outcomes
  • Perform other tasks as assigned

What we look for:

  • At least 2 years of prior healthcare administrative experience
  • High school diploma or GED required; completion of an accredited medical assistance certification program preferred
  • Excellent interpersonal skills with a customer service-oriented approach.
  • Strong attention to detail and organizational skills.
  • Identifies, investigates, and resolves users problems with remote software and hardware
  • Excellent written and verbal communication skills for effective remote collaboration.
  • Knowledge of patient care procedures with a commitment to confidentiality.
  • Familiarity with remote software and hardware troubleshooting.
  • Nice to have: Prior experience in cardiac, pulmonary, or rehabilitation settings; bilingual proficiency in English/Spanish.