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Account Manager



Sales & Business Development
Posted on Tuesday, July 9, 2024
About AnyRoad
AnyRoad is the leader in experiential marketing software. We were founded on the belief that real-life, in-person experiences offer brands invaluable opportunities to build long-lasting relationships with their consumers, ultimately creating a community of brand advocates and accelerating revenue growth.
AnyRoad offers the only unified platform for experiential marketing that effectively connects back-end processes like booking, ticketing, payments, and more, with first-party data capture, consumer feedback, and analytics. Armed with our platform, leading brands across various industries are able to streamline and scale their event operations, drive continuous improvements in their strategy with actionable insights, and increase the return on investment from every experience.
The Role
AnyRoad is a rapidly growing experiential marketing startup, backed by the world’s leading investment firms (A16Z, Blackrock), that works with some of the largest brands in the world. We have launched a stealth division in the premium market and are looking for an Account Manager to join our growing team. The Account Manager serves as the primary point of contact post-sales, ensuring client satisfaction, retention, and revenue growth. This person will be responsible for managing and growing a portfolio of key accounts, focused on the US alcohol industry to start. Collaboration with internal teams and executive-level stakeholders will be crucial for success.

What You'll Do:

  • Manage relationships with key accounts
  • Conduct regular meetings to ramp up new initiatives, review performance metrics, and strategize growth opportunities
  • Utilize internal resources from event production and design teams to create digital assets for marketing and client engagement
  • Serve as the main point of contact for clients, handling inquiries, issues, and ensuring high levels of satisfaction
  • Collaborate with our Junior Account Manager on outbound sales support and operational tasks post-sale
  • Update and maintain CRM tools such as Salesforce and Clari to track client interactions and progress
  • Update and maintain project management tools for your accounts and collaborate with internal teams to keep all deliverables on time
  • Prepare financial analyses and reports to demonstrate account performance and ROI to clients
  • Travel domestically as needed to meet with clients and attend industry events (up to 2 weeks per month)

What We're Looking For:

  • 7+ years of experience in a client-facing role (Account Management, Customer Success) within the US liquor or spirits industry
  • Proven track record of B2B2C or B2C sales and relationship management
  • Experience building and maintaining relationships with a range of stakeholders of all sizes - Directors, Managers, Founders, etc.
  • You have a track record of successfully growing accounts in the US liquor industry to generate increased revenues
  • You’re hands on, not afraid to roll-up your sleeves, lead client calls, listen to their feedback and work with the wider team on devising a plan to achieve client’s expectations, whilst achieving our objectives
  • Ability to travel domestically and manage client-facing responsibilities effectively
  • Experience with software tools like Salesforce, Monday.com, and Clari is a plus
Why Join Us?
- Ground-floor opportunity at a fast-growing company in which you’ll immediately and directly impact the company’s future.
- We are a small, talented, and agile team working hard to define a new product category and having fun doing it.
- Diversity and inclusion are integral to our company's values and growth. We are proud to be a gender-balanced organization and actively encourage applications from underrepresented communities.
- Backed by prominent investors such as a16z, Runa Capital, BlackRock, and Kaiser Permanente.
- We are a leader in our space and work with some of the world’s leading brands.
- Competitive salary, equity, benefits, and perks.
- Hybrid & remote work environments. We have offices in the US and a presence across EMEA, including an office in Greece.
- Emphasis on growth and opportunities for learning and development.
Our Commitment to Diversity & Inclusion
AnyRoad is proud to be an equal-opportunity employer committed to an inclusive and diverse workplace. We are committed to considering all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any characteristic protected by law. If you require accommodation during the job application process, please notify people@anyroad.com for support.